1. How can we booking online?
It’s very easy. Customers click to www.Puluongexpressbus.com, them following steps as below:
Searching for departure and returning day suitable.
Filling to the form with your name, nationality, address, email…etc…
Waiting to Puluong Express Bus reply and do payment.
Receiving electronic voucher which is enclosed with email and waiting for departure day.
2. Payment Method?
Puluong Express Bus accept payment methods as below:
Internet banking to VCB – Vietnam Commercial Bank
Payment via VTCpay
Payment via Paypal
Pay in cash at Puluong Express Bus office.
3. How can we know our booking is successful?
When your invoice paid successfully, Sapa Express will send you an electronic voucher including your name, number of passenger, depart and returning day, pick up point …to confirm your booking and payment, enclosed in your email.
Passengers can ringing to Puluong Express Bus hotline to confirm your booking.
4. Why have not paper ticket?
Puluong Express Bus is tourism transportation company, we are not public bus. That’s why we do not allow issuing paper ticket. Puluong Express Bus supply charter package or shared bus, and we send electronic service voucher to our customers to confirm their own booking.
Electronic voucher can be used which requiries their customers booking value.
Passengers can print, or show electronic voucher on your smart phone for boarding.
5. What is happen if we miss our bus?
Puluong Express Bus has request to all customers should be present at our office or pick up point at least 30 minute before departure. In case, passengers can not control their own time,later than departure, the booking is cancelled and no refund.
Puluong Express Bus do not respondsibility or solve the complains and troubles caused by their own customers if they miss our bus.
In the case passengers miss the bus caused by Puluong Express Bus our own (not including incident caused by the third part), immediately we arrange alternative service which equal quality to customers or refund 100% booking value.
6. Itinerary could be changed?
In case of force majeure, Puluong Express Bus must change itinerary, Puluong Express Bus will contact to customers as fast as possible, means your cell phone number or email are very important. It’s would help us contact you immediately.
If passenger do not agree with this changing, Puluong Express Bus will arrange other vehicle or refund 100% booking value.
7. What is our cancellation policy:
If Puluong Express Bus our own cancel service, we will contact to customers as soon as possible. Puluong Express Bus will looking for alternative vehicle, or do refund. Amount of refund depending on cancellation caused and when we inform to passengers.
Cancellation caused by you on normal day, we accept 80% refund if you notify 3 days in advance, after 3 days, we only accept to change the date for you. (regardless of reasons of natural disasters, epidemics, floods ..)
Cancellation caused by you in the weekend, we accept 70% refund if you notify 3 days in advance, after 3 days, we only accept to change the date for you. (regardless of reasons of natural disasters, epidemics, floods ..)
Cancellation caused by you in the holiday or Tet, we accept 70% refund if you notify 7 days in advance, after 7 days, we only accept to change the date for you. (regardless of reasons of natural disasters, epidemics, floods ..)
Cancelltion caused by Puluong Express Bus our own, and we inform to passengers 01 hour before departure, Sapa Express will refund 100% booking value. At 02 hours after departure, Puluong Express Bus refund 100% booking and we will pay for all extra for other alternative.
8. Can passenger cancel reservation?
Passengers can cancel success reservation. But Puluong Express Bus will get back cancellation fee, based on net price. It’s do not excluding promotion or discount. Bank fee, voucher delivery fee..etc…pay by customer them self.
9. How to get from Hanoi to Pu Luong?
The easiest way to travel from Hanoi to Pu Luong is by bus. Book online and receive your e-tickets by email, ready for boarding.
10. How far is Pu Luong from Hanoi?
The travel distance from Hanoi to Pu Luong is 185 km by road. There is no airport nearby Pu Luong, the only way to travel between Hanoi and Pu Luong is by taking a bus.
11. How long does it take to get from Hanoi to Pu Luong?
It takes 4-5 hours to get from Hanoi to Pu Luong by bus.
Depending on the traffic, sometimes the bus arrives 30 minutes earlier or later than scheduled.
12. What types of buses operate the route from Hanoi to Pu Luong?
There are two types of buses running the route Hanoi to Pu Luong.
- Minivan: minivans that have the interior refurbished with four rows of seats accommodating 12 passengers.
- Limousine Van: minivans that have the interior refurbished with three rows of seats accommodating 9 passengers, or one row of seats at the back and four individual seats in the center accommodating up to 7 passengers. Additionally, there is space for 1 extra passenger in the front of the van, seating next to the driver.
13. How much does it cost to get from Hanoi to Pu Luong by shuttle bus?
The price of the bus ticket from Hanoi to Pu Luong varies depending on the type of vehicle that you choose. It starts from 15$ = 350,000 – 20$ = 460,000 VND.
Keep in mind that some bus companies in Vietnam increase the price on weekends and national holidays.
14. Where does the bus from Hanoi to Pu Luong depart?
The buses from Hanoi to Pu Luong depart from Hoan Kiem and Cau Giay districts in Hanoi.
Please arrive to the point of departure at least 30-60 minutes before the scheduled departure time. Note that some bus companies will organize the transfer of passengers from the point of departure to the bus terminal by shuttle bus, therefore customers must show up in advance or risk missing the bus.
15. Where does the bus from Hanoi to Pu Luong arrive?
The buses from Hanoi to Pu Luong arrive at Ba Thuoc District, Thanh Hoa.
16. Where to travel next from Pu Luong?
From Pu Luong, you can return to Hanoi and continue traveling by bus to other destinations in Northern Vietnam such as Cat Ba, Ha Long, Moc Chau, Mai Chau, Lang Son, Ninh Binh, Sapa, Ha Giang, Cao Bang, Tuyen Quang, Bac Kan, and Mu Cang Chai.